Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms governing cancellation of orders, consulting services, procurement engagements, and related services provided by DAR AL AMIL FOODSTUFF TRADING LLC.

By engaging our services or placing orders, clients agree to the terms described below.

Order Cancellation

Orders for food commodities or sourcing services may be cancelled subject to the stage of processing.

Cancellation requests must be submitted in writing.

Orders may not be cancelled if:

Supplier procurement has been completed

Goods have been dispatched

Logistics arrangements have been finalized

Documentation has been processed

Approved cancellations may be subject to administrative and supplier charges.

Consulting & Service Cancellation

Consulting, advisory, and procurement services may be cancelled before work begins. Once services have commenced, cancellation may result in partial charges based on work completed.

Services involving documentation processing, supplier sourcing, compliance guidance, or coordination work may not be eligible for cancellation after initiation.

Refund Eligibility

Refund eligibility depends on:

Stage of order or service completion

Supplier commitments and third-party costs

Contractual obligations

Administrative and processing expenses

If a refund is approved, deductions may apply for costs incurred.

Non-Refundable Services

The following services are generally non-refundable once initiated:

Supplier sourcing and verification

Import documentation processing

Compliance and regulatory advisory

Logistics coordination services

Customized procurement services

Damaged or Incorrect Goods

If goods supplied are damaged or incorrect due to supplier or logistics error, clients must notify us promptly with supporting evidence. Claims will be reviewed and addressed in coordination with suppliers and logistics partners.

Refund Processing Time

Approved refunds will be processed within a reasonable timeframe depending on banking procedures and payment channels.

Force Majeure

The company shall not be responsible for delays or cancellations caused by circumstances beyond reasonable control, including but not limited to:

Government restrictions

Customs delays

Natural disasters

Transportation disruptions

International trade restrictions

Policy Modifications

We reserve the right to modify this policy to reflect operational, legal, or regulatory changes. Updates will be posted on our website.

Contact

For cancellation or refund requests:

DAR AL AMIL FOODSTUFF TRADING LLC

Dubai, United Arab Emirates

Email: info@amilfoodstrading.com